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FAQ

Are your candles handmade?

 

All of our candles at Caïa candle are handmade with love and care in London.

 

How long does it take for an order to arrive?

 

We pride ourselves on a quick turnaround time from order to production however some orders may take up to a week to be despatched during especially busy times such as christmas.
 

 

What is your returns policy?

 

You have 14 days from the receipt of your order to process a return. Following this we are unable to offer a refund.

**To be eligible for a return, your item must be unused, in a sellable condition and its original packaging. Your return must be approved over email prior to shipment. 

 Are your candles for decorative use?

Although our candles are for ornamental purposes they are also safe to burn. Please place your candle on a tray or suitable surface to collect the hot wax. We would recommend using our smaller pieces such as the Aphrodite and Hera for decorative purposes as the burn time is so short.

 Are your candles vegan?

Our candles are made from 100% natural soy wax and the wicks wicks are made from restructured paper threads. Soy wax is natural, biodegradable and renewable - It allows for clean burning and is vegan friendly and cruelty free. Our packaging is 95% recyclable which we are very proud of.